Privacy Policy

Welcome to The London Governess’s Privacy Policy. This policy explains how we collect, use, share, and protect your personal information. The London Governess is a recruitment agency specialising in childcare services. Throughout this policy, “we,” “us,” and “our” refer to The London Governess, and “you” refers to our clients, candidates, and website users.

Collection and Use of Personal Data

Purpose of Processing and Legal Basis

We collect and process your personal data, including sensitive personal data, to provide you with childcare recruitment services. We rely on the following legal bases for processing your data:

  • Consent: We may ask for your explicit consent to process your data for specific purposes.
  • Contractual Obligation: Processing your data is necessary to fulfil our contract with you, such as finding a suitable childcare position or candidate for you.
  • Compliance with Legislation: We process data to comply with legal obligations, such as those outlined in The Employment Agencies Act.
  • Legal Obligation: In rare cases, we may process data to meet a legal obligation, such as reporting to regulatory authorities like DBS.

Recipients of Data

We share your personal and sensitive data with the following recipients:

  • Clients of The London Governess: We share your job details with parents and employers looking for childcare services.
  • Childcare Candidates: If you are a client seeking a candidate, we share your job details with our candidates to match you with the best fit.
  • IT Partners: Our trusted IT partners, Focus PC and Itec Systems, manage our database and ensure data security while complying with UK Data Protection Laws.
  • Job Boards: We use our website and Jobs on the Net to advertise job positions.
  • Regulatory Authorities: We may disclose data if legally required by regulatory authorities.

Contractual Requirement

Providing your personal data is essential for us to fulfil our obligations under our terms and conditions. Without your data, we cannot offer our recruitment services, which may include finding a job or candidate.

Overseas Data Transfers

The London Governess provides recruitment services to candidates and clients worldwide. Consequently, your data, including sensitive data, may be transferred globally to ensure you receive the same high-quality service wherever you are in the world. Some cases may require data transfer for contract performance between the Agency and the client, e.g., seeking work abroad or childcare services.

Data Retention

We retain your personal data for specific durations:

  • Work-seeker records are kept for at least one year from their creation or after we last provide work-finding services.
  • Inactive records are retained for six years from the date of inactivity unless a safeguarding issue or allegation arises.

We will contact you before the six-year retention period expires to inquire if you wish to keep your data longer. You have the legal right to request data deletion at any time.

Your Rights

You have various data protection rights, including:

  • The right to be informed about your data processing.
  • The right of access to your personal data.
  • The right to rectify inaccurate or incomplete data.
  • The right to erasure of your data in certain circumstances.
  • The right to restrict processing of your data.
  • The right to data portability in specific situations.
  • The right to object to processing based on public or legitimate interests.
  • The right not to be subject to automated decision-making and profiling.
  • The right to withdraw consent if you previously provided it.

To exercise these rights or inquire further, please contact The London Governess using our Contact Us page.

Cookie Policy

Our website uses cookies to enhance your browsing experience. Some cookies are necessary for the website to function, while others help us improve our site by providing insights into its usage.

We use Google Analytics to track user interaction and better understand website usage. Google Analytics collects data such as geographical location, device, internet browser, and operating system. This data is anonymous and does not personally identify you.

We also use Google AdWords Remarketing to tailor ads to your interests based on your website visits. You can disable cookies in your browser settings to prevent tracking by Google Analytics and AdWords Remarketing.

Data Protection Policy

As a childcare recruitment agency, The London Governess is committed to complying with UK data protection legislation, including the General Data Protection Regulation (GDPR) under the Data Protection Act 2018.

Data Protection Law

We adhere to data protection legislation, which grants individuals specific rights over their personal data while imposing responsibilities on data-processing organisations.


  • Consent: Freely given, specific, informed, and unambiguous indication of an individual’s wishes to process their data.
  • Data Controller: An individual or organisation determining the purposes and means of data processing.
  • Data Processor: An individual or organisation processing data on behalf of a data controller.
  • Personal Data: Information identifying an individual, including sensitive data, such as police records, health information, etc.
  • Personal Data Breach: Unauthorised access, loss, alteration, or disclosure of personal data.
  • Processing: Operations performed on personal data, including collection, recording, organisation, storage, and more.
  • Sensitive Personal Data: Information revealing racial or ethnic origin, political opinions, religious beliefs, health data, etc.
  • Supervisory Authority: Independent authority responsible for monitoring data protection; in the UK, it’s the Information Commissioner’s Office (ICO).

ICO Registration and DPO

The London Governess is registered with the ICO.

Data Processing under Data Protection Laws

We process personal data for various purposes, including staff administration, marketing, and work-seeker and client services. Our data processing adheres to data protection principles:

  • Lawful, Fair, and Transparent Processing: We process data lawfully, fairly, and transparently.
  • Purpose Limitation: Data is collected for specific, legitimate purposes and not further processed incompatibly.
  • Data Minimisation: We collect only necessary data and keep it accurate and up-to-date.
  • Storage Limitation: Data is retained only for necessary periods.
  • Security: We implement appropriate security measures to protect data from unauthorised processing, loss, or damage.
  • Accountability and Demonstration of Compliance: We take responsibility for and can demonstrate compliance with data protection principles.

Legal Bases for Processing

We process personal data based on the following legal bases:

  • Consent: When individuals provide explicit consent.
  • Contractual Obligation: To fulfil contracts between The London Governess and clients or candidates.
  • Compliance with Legal Obligations: To meet legal obligations.
  • Legal Obligation: Rarely, for legal obligations like DBS checks.

We review and update personal data regularly to ensure legality, accuracy, relevance, and currency.

Security of Data

We implement measures to protect data and ensure data protection is integral to our activities:

  • Security Specifications audit by IT developers.
  • Data Cleanse of old records.
  • Data minimisation through automatic data deletion after six years of inactivity.
  • Limiting data for clients not using our services for two years.
  • Archiving data when clients/candidates fulfil their requirements.
  • Procedures, policies, and training for staff handling data.
  • Third-party compliance with GDPR, confirmed by IT partners.

Rights of the Individual

We provide information on data processing in a concise, transparent, and easily accessible manner. We offer Privacy Notices at the time of data collection. Subject Access Requests, Rectification, Erasure, Restriction of Processing, Data Portability, and Objection to Processing are available rights. We aim to act upon requests within one month.

Reporting Personal Data Breaches

We follow procedures to contain, recover, and notify individuals and the ICO of personal data breaches where required.

Human Rights

We respect human rights, including the right to privacy and non-discrimination, as per the Human Rights Act 1998.


You can contact us or the ICO for privacy-related complaints.

Annex A: Lawfulness of Processing

We process data lawfully under these conditions:

  • Consent
  • Contractual Obligation
  • Compliance with Legislation
  • Legal Obligation

Annex B: Lawfulness of Processing Sensitive Personal Data

We process sensitive personal data lawfully under these conditions:

  • Explicit Consent
  • Contractual Obligation
  • Legal Obligation
  • Not-For-Profit Body with a Political, Philosophical, Religious, or Trade Union Aim
  • Publicly Manifested Data
  • Legal Claims
  • Public Interest/Public Health
  • Preventative or Occupational Medicine
  • Archiving, Scientific, Historical Research, or Statistical Purposes